Broker Assistant Support
Mortgage Broker Support
Prosper Business Services offers tailored Mortgage Broker Assistant solutions, designed to remove the administrative burden from originators, allowing you to focus on your client relationships and the growth of your business in Darwin.
We are proficient in consumer lending, having spent some 14 years working for Australian Banks and Credit Unions. Our expertise also extends to Business Banking, with experience in asset finance and lending for Commercial Real Estate and Agribusiness clients.
We have been mortgage brokers ourselves, so we understand the pain points and we’re committed to partnering with you to streamline the end-to-end loan submission process, leading to a superior experience for your customers.
Support Services for Originators
Providing services to businesses in Darwin and surrounding areas
The preparation and submission stages of the lending process are arguably the most critical. Done right, a quality submission can lead to a faster time to “YES”, resulting in satisfied customers, stronger relationships with lenders, and time back in your day to focus on the other important aspects of your business.
Our offering includes a customisable suite of services to assist with the preparation and lodgement of your client’s lending application, including CRM data entry, servicing calculations, valuation and pricing requests, and market research and lender liaison for the more complex scenarios. We can also draft a credit note for your review, and arrange for lodgement to the lender when the application is ready for submission.
Proficient management of customer expectations leads to increased loyalty and trust from your client base. Prosper Business Services can support quality and timely customer communication through the proactive management of the post-submission process on your behalf, overseeing the application to approval, and onto settlement. We will follow up with lenders where SLAs are not met and escalate where necessary, monitor milestone due dates and outstanding conditions, and partner with you to create a seamless and positive experience for your customer.
Prosper Business Services can provide an alternative contact point for broker customers, offering temporary personal assistant services for smaller practices who are ordinarily unable to switch off, as their phone and email remain on.
We can also assist with post settlement support, including but not limited to onboarding, construction progress claims and loan variations.
Call us today to see how we can help!
Our Services
Explore How We Can Help You
Helping businesses in and around Darwin
Let us handle these specialised tasks, and dedicate more time and resources to the fundamental operations of your business.
Bookkeeping & Budgeting
Optimise your financial operations with Prosper Business Services’ Bookkeeping and Management Reporting. Our specialised team ensures your financial data is accurate, compliant, and formatted to support you make informed financial decisions to benefit your business.
Temporary Admin & Finance Staffing Options
Face staffing challenges head-on with our flexible Admin & Finance staffing solutions. Whether for a short-term project or to cover absent staff, Prosper provides experienced personnel to seamlessly integrate with your operations. Say goodbye to lengthy recruitment processes and maintain productivity, even during peak times or unplanned staff shortages.
Finance Broker Support
Streamline your brokerage operations with our dedicated Broker Assistant Services. With experience in both consumer and commercial lending, our specialist support can manage the administrative tasks behind the scenes, allowing brokers to concentrate on client relationships and deal closures.
